Encountering the “Error: DLT Rejected” message on SMSGatewayCenter, even after proper registration on the DLT (Distributed Ledger Technology) portal, can be frustrating. This error occurs when telecom operators reject your SMS due to specific compliance issues. While your setup might seem flawless, several factors could trigger this rejection. Here’s what might be happening and how to fix it:
Possible Causes: #
- Sender ID Blacklisted:
- What It Means: The operator has blacklisted your Sender ID (header) due to reported misuse, spam complaints, or policy violations.
- How to Check: Log in to your DLT portal and verify the status of your approved Sender IDs (headers). Look for any flags or rejection notes.
- Template Blacklisted:
- What It Means: Your SMS template has been blacklisted by the operator, possibly due to misuse, user complaints, or non-compliance with TRAI (Telecom Regulatory Authority of India) guidelines.
- How to Check: Review your approved templates on the DLT portal to ensure they’re still active and not flagged.
How to Resolve the Issue: #
- Step 1: Verify Your DLT Setup
- Log in to your DLT portal (provided by your telecom operator).
- Check your approved Sender IDs (Headers), Templates, and PE ID (Principal Entity ID) for any discrepancies or rejection statuses.
- Confirm everything matches your SMS Gateway Center configuration.
- Step 2: Contact Support if All Looks Good
- If your DLT portal shows no issues (e.g., all headers and templates are approved), the problem likely lies with the operator.
- Reach out to SMSGatewayCenter’s support team to escalate the issue. We’ll coordinate with the operator, investigate the root cause (RCA – Root Cause Analysis), and get back to you with a resolution.
Why This Happens: #
Operators enforce strict DLT rules to curb spam and ensure compliance. Blacklisting can occur due to external complaints or misuse by others using similar Sender IDs or templates, even if your account is in order.
Pro Tip: #
Regularly monitor your DLT portal for updates and test your SMS campaigns to catch issues early. Facing this error? Don’t wait—contact our team today, and we’ll help you get your messages flowing again with SMSGatewayCenter!