Refund Policy

At SMSGatewayCenter, operated by Popular SoftTech and Marketing Private Limited, we strive to deliver top-tier omni-channel communication solutions, including bulk SMS, WhatsApp Business API, and voice services, with a focus on compliance and customer satisfaction. This Refund Policy outlines the terms under which refunds are processed for services purchased through our platform at https://www.smsgatewaycenter.com/. By using our services, you agree to the terms detailed herein.

Eligibility for Refunds

Refunds are not guaranteed for all transactions due to the nature of our digital communication services, which involve pre-paid credits or subscriptions. However, we will consider refund requests under specific circumstances:

1. Technical Issues: If a service failure occurs due to a fault on our end (e.g., system downtime preventing message delivery), and this is verified by our support team, a partial or full refund of affected credits may be issued.
2. Incorrect Purchases: If you accidentally purchase an incorrect plan or package and notify us within 24 hours of the transaction, we may offer a one-time credit adjustment or refund, subject to review.
3. Non-Delivery Due to Compliance: If messages are not delivered due to non-compliance with TRAI’s DLT (Distributed Ledger Technology) regulations (e.g., unregistered sender IDs or templates), no refund will be provided, as this is the user’s responsibility. Refer to our DLT Registration Guide for compliance details.

Non-Refundable Cases

The following situations are not eligible for refunds:

• Unused Credits: Pre-paid SMS, voice, or API credits purchased are non-refundable once activated, as they are consumed based on usage or expiration.
• Promotional Offers: Discounts or promotional credits cannot be refunded or exchanged for cash.
• User Error: Issues arising from incorrect settings, invalid numbers, or failure to follow DLT guidelines (e.g., sending to DND-registered numbers for promotional content) are not refundable.
• Third-Party Charges: Any fees imposed by payment gateways or banks are non-refundable.

Refund Process

To request a refund, follow these steps:

1. Contact our support team at contact @ smsgatewaycenter.com or call +912228657726 within 7 days of the transaction or issue occurrence.
2. Provide your account details, transaction ID, and a clear explanation of the issue.
3. Our team will review your request and respond within 5-7 business days. If approved, the refund will be processed to the original payment method within 10-15 business days, subject to banking delays.

Cancellation Policy

• You may cancel your account or subscription at any time by emailing contact @ smsgatewaycenter.com. Cancellation does not entitle you to a refund of unused credits unless the above eligibility criteria are met.
• Automatic renewals can be disabled via your account settings before the renewal date.

Exceptions

In rare cases, SMSGatewayCenter reserves the right to offer discretionary refunds or credits at our sole discretion, especially for long-term clients or exceptional circumstances. Such decisions are final and non-negotiable.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms. We recommend reviewing this policy periodically.

Contact Us

For any questions or assistance regarding refunds, please reach out to our support team at:

• Email: contact @ smsgatewaycenter.com
• Phone: +912228657726
• Address: Popular SoftTech and Marketing Private Limited, Shop No. 225 & 226, Ground Floor, Raghuleela Mega Mall, Behind Pohisar Bus Depot, Kandivali West, Mumbai – 400067, Maharashtra, India

We are committed to ensuring transparency and support for our users while maintaining compliance with industry standards.